1. Overview At Moblizar, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, you may return the product within 7 days from the date of delivery, subject to the terms and conditions outlined below.
2. Eligibility for Returns To qualify for a return, the item must meet the following conditions:
The product must be unused and in its original packaging.
All accessories, manuals, and warranty cards must be included.
The product must be in resellable condition, without any damage or missing parts.
The return request must be initiated within 7 days of receiving the product.
3. Non-Returnable Items The following items are not eligible for return:
Products that have been used, damaged, or altered.
Items with missing accessories or original packaging.
Products with visible signs of tampering.
Software, digital products, and downloadable content.
Items explicitly marked as “non-returnable” at the time of purchase.
4. Return Process To initiate a return, follow these steps:
Contact Us: Email us at [insert email] or call [insert phone number] with your order details and reason for return.
Approval & Instructions: Our team will review your request and provide return instructions.
Pack & Ship: Securely pack the item in its original packaging and ship it to our return address. (Shipping costs may apply unless the return is due to a defective or incorrect item.)
Inspection & Refund: Once we receive the item, we will inspect it and process a refund, exchange, or store credit as per our policy.
5. Refund Policy
Approved returns will be refunded to the original payment method within 5-10 business days after inspection.
If the item is defective or incorrect, we will cover the return shipping cost.
If the return is due to a change of mind, the customer may bear the return shipping charges.
6. Exchange Policy
If you receive a defective or incorrect product, you may request an exchange instead of a refund.
Exchanges are subject to product availability. If the item is unavailable, a refund will be issued.